Community + Program Operations Manager

Operations Team | On-site with flexibilitiy

About Miles

Miles in the Sky is an ed-tech start-up created to future-proof individuals and organizations of any age, gender, nationality, geography, or scholar degree to acquire relevant skills they need. To accomplish it, we are building a product, supported by people, to provide effective and exciting learning experiences, while being scalable.

Simultaneously, we are creating a set of programs in areas such as Digital Experience, Web Development, Data Science or Python that we sell both B2C and B2B. We also work with other entities that use our product to run their own education programs. Our long term goal is to become an agnostic enabler for education with the best and most scalable learning experiences.

Miles got off the ground in July 2021 with an initial funding of 400K€ and is now completing a funding round that successfully raised an additional 1.5M€.

About the Role

 We are looking for a full-time Community & Program Operations Manager. This is an exciting and dynamic role for someone with strong interpersonal skills that wants to create an operations “machine” capable of motivating thousands of participants and delivering hundreds of courses.

In this role, you will be a key strategic contributor to Miles' strategy by building, managing and scaling the program operations, so we can provide highly engaging learning experiences and consistently deliver successful programs.

Your responsibilities cover the following activities:

  • Manage the day-to-day of programs, including:
    • Managing relationships and contacts with students since the moment they enroll
    • Conceiving and implementing activities to foster students engagement
    • Managing the operational team that interacts with the students (Community Managers)
  • Create a global community of Miles Students to the point that they become brand ambassadors
  • Build a process to scale and monitor the operations supported by technology
  • Create a pool of community managers, by defining effective and scalable hiring, assessment and training processes

All of these in a startup, where you can grow as the company grows and work in a creative and fast-paced environment where your ideas matter. The office is located at the 42 Lisboa school, where you can find a dynamic community of +35 people working and +400 people studying, our very own ping pong table, a rooftop with an amazing view over Lisbon and more than 2000 m2 to explore and work around.

About you

 We are looking for someone that feels passionate about working in education, loves to organize the operation chaos and wants to build a world class learning experience. These are the skills we are looking for:

  • People person: ability to deal and motivate people and to foster a community 

  • Communicator: excellent written communication and public speaking skills

  • Team manager: ability to lead teams and influence others

  • Doer mindset: practical, proactive, and efficient, with ability to turn ideas into reality

  • Problem-solver: creative in addressing and solving challenges

  • Flexibility: Willingness to listen to feedback and use it to improve

  • Autonomous: capacity to take charge of programs

  • Tech savvy mindset: ability to quickly learn and to use technology daily

  • Excellent level of written and spoken English

  • Fluency in Portuguese

Experience:

  • 2-4 years of professional experience 

  • Experience in community and event management, start-up environment and learning & development are a plus

Other Information

  • Full Time Position
  • Mostly on-site, although with flexibility for some remote-working